I had the dreaded white dot problem with my Samsung DLP 42". They were very good about getting some one out to fix my problem for free. The problem was the "tech" was not what you would call knowledgeable. Screws were left laying loose inside the set. Wrong screws in the wrong spots. The mirror chip that he replaced cracked (either due to it being defective, or the "tech" tightening it down to tight. All the parts that come from Sanmsung have a 90 day warranty. No one told me. I paid a local TV repair shop $262 to get the problem fixed right. Don't let Samsung or whoever they send out to "fix" your set fool you. If something goes wrong right away after a Samsung fix, press the issue. I'd bet 95% of the time it's their fault. Now the question is will the "tech" they send out on the second call admit to responsibility. It was a battle, but I did get the part replaced by Samsung. My local guy took the price of the part off the bill and only charged labor. He didn't have to do that. The part came to me a week after he finished the repair. I took it to his shop and he gave me the price he charged for the part. It's nice to see integrity somewhere in this business.
RSS
I had the dreaded white dot problem with my Samsung DLP 42". They were very good about getting some one out to fix my problem for free. The problem was the "tech" was not what you would call knowledgeable. Screws were left laying loose inside the set. Wrong screws in the wrong spots. The mirror chip that he replaced cracked (either due to it being defective, or the "tech" tightening it down to tight. All the parts that come from Sanmsung have a 90 day warranty. No one told me. I paid a local TV repair shop $262 to get the problem fixed right. Don't let Samsung or whoever they send out to "fix" your set fool you. If something goes wrong right away after a Samsung fix, press the issue. I'd bet 95% of the time it's their fault. Now the question is will the "tech" they send out on the second call admit to responsibility. It was a battle, but I did get the part replaced by Samsung. My local guy took the price of the part off the bill and only charged labor. He didn't have to do that. The part came to me a week after he finished the repair. I took it to his shop and he gave me the price he charged for the part. It's nice to see integrity somewhere in this business.